CANCELLATION POLICY

Dog Walking – Mid Day Dog Walks (for those that use us on a weekly continuous basis): Must give 12 hours notice for canceling visits. 

Pet Sitting - Must give us 24 hours notice for canceling visits

Overnight Sleepover - Must give 7 days notice for canceling any overnight visits. This goes for holidays as well.

Pet Taxi - Must give 24 hours notice 

*Any visits for any of the above services that are cancelled less than the time requested there will be fees added to your bill.* 

FEES/SUBCHARGES

Dog Walking - If you cancel a mid-day dog walk less than 12 hours, you will be charged 50% of that visit. 

Pet Sitting - A 50% deposit is required to reserve dates. If any pet sitting visit is canceled 24 hours or more before service starts, the deposit goes to credit for future visits; if any pet sitting visit is canceled less than 24 hours before service starts, the deposit, and any payments made, are nonrefundable. If no deposit or payment has been made, you will be billed for the visits.

Overnight Sleepover - A 50% deposit is required to reserve dates. If canceled 7 days or more before service starts, the deposit will be refunded; if canceled less than 7 days before the service starts, the deposit is non-refundable. If you cancel less than 24 hours you will be charged an additional cancellation fee. *Overnights starts around 5 – 6pm no later than 7pm, then rolls over to the next morning. Overnights are a total of 12 hours, meaning if we arrive at 6pm, overnight ends at 6am the following morning. *  

If we arrive at your home and your pet(s) are not in the home or you forgot to cancel, this will result in a full visit charge and an additional $10 fee.

 

If you request service less then 12 hours before the visit, there will be a fee added to your total.

Dog Walking, fee is $5     Pet Sitting fee is $10 

 

Pet Sitting/Overnights on Holidays - If you cancel less than 24 hours the 50% deposit is non refundable. 

 

If you have exotic pets like rabbits, birds, hamsters, snakes etc. that you’re wanting us to care for in addition to your other pets. There will be a $10 fee added to your total.

PAYMENT METHOD

We accept Venmo or Cash, we do NOT accept Checks or Paypal at this time.

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OFFICE HOURS
SERVICING THE FOLLOWING AREAS

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